Privacy policy

Label hk operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Label hk is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Payment card information, transaction details, and payment confirmation.

  • Account information: Username, password, security questions, and preferences.

  • Transaction information: Items viewed, cart data, wishlists, purchases, returns, and exchanges.

  • Communications: Information included in customer support inquiries.

  • Device & Usage information: IP address, browser type, unique identifiers, and how you navigate the Services.

Personal Information Sources

We collect information:

  • Directly from you: When you create an account or make a purchase.

  • Automatically: Through cookies and similar tracking technologies.

  • From Third Parties: Including service providers like Shopify and our marketing partners.

How We Use Your Personal Information

  • Provide and Improve Services: Processing payments, fulfilling orders, and customizing your shopping experience.

  • Marketing: Sending promotional communications via email or text (where permitted).

  • Security & Fraud Prevention: Authenticating accounts and detecting malicious activity.

  • Legal Reasons: Complying with applicable laws and responding to legal processes.

How We Disclose Personal Information

We may disclose your information to:

  • Shopify and other vendors who perform services on our behalf (shipping, payment processing).

  • Business Partners for personalized advertising.

  • Affiliates within our corporate group.

  • Legal Authorities when required by law or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify. Shopify processes your personal information to provide and improve their platform. To learn more about how Shopify uses your data, visit the Shopify Consumer Privacy Policy.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold.

  • Delete your personal data.

  • Correct inaccurate information.

  • Opt-out of promotional communications via the "unsubscribe" link in emails.

International Transfers

We may transfer and store your information outside of your country of residence. When transferring data from the EEA or UK, we rely on recognized mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy periodically. The "Last updated" date at the top will reflect the most recent changes.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: support@labelhk.com

Phone: +91 9630118228

Managed by: Bungalow 5